Skroutz.eu

The review concerns the 24,000 BTU unit. The rating reflects my expectations based on what I had read in the information from the official representative, but it also evaluates the treatment I received from the representative when they took it for inspection. Specifically: The outdoor unit is very noisy, so much so that I requested an inspection from the company (it was one year old and under warranty). After the inspection, they replied that it was fine (of course). However, I received it back damaged, externally with many marks and dirty. The comment was: if it has a problem in operation, otherwise if it works, it doesn't matter. I emphasized to the representative that I have 3 other 24,000 BTU air conditioners from different companies and you pass by without realizing they are working! Of course, they acted as if they didn't hear it! Also, the internal plastics and the louvers make noise when they move, so much that I am forced to keep them stationary. To avoid tiring you, besides the fact that I expected it to be a much more quality air conditioner (since it is expensive), of course, silent, I was very bothered that my equipment did not receive attention when the technicians took it from my space and returned it themselves. It was returned with many marks (dented frames, scratches) and very dirty as if they had touched it with oily hands that couldn't be cleaned with soap! It may have happened to me, I don't know, but I certainly wouldn't buy toytomi again