Skroutz.eu

I bought the Mark5 solar heater in September 2023, and for the past 5 months, the solar heater has been used purely as an electric water heater, since to take a shower, we have to turn on the resistance for 1 hour. Even on days with full sunshine, with minimal consumption during the day, by the evening around 7 or 8, the hot water has disappeared. I won't even mention the next morning when the water is cold. For the past 5 months, they have come twice from Calpak (plus another 4 times from external plumbers at my own initiative), and the excuses keep coming and going. Everything else is to blame except for the solar heater itself. The communication with their headquarters is so terrible that it should be taught as an example to avoid. Although the solar heater has a warranty, they refuse to come and replace it, and I have to pay 150 euros upfront for them to do a cap check and verify the obvious, that is, the hot water is missing, while I have already spent a total of 250 euros on visits. Meanwhile, if they take a look at the reviews, they will see for themselves that others have the same problem, but they don't want to admit it for obvious reasons. I truly regret the money I gave them. A tragic treatment from a company that wants to claim it makes top-notch solar systems.