I have had it for 28 months and I take care of it like my own eyes, I have probably folded it 360 degrees 15 times, always being very careful with the opening and closing of the screen. At the beginning of the month, I went to close the screen, carefully as always, a crack was heard and the left hinge broke. I am horrified, I search for it on the internet, it is a common failure. I contact Lenovo, they tell me it is out of warranty and give me the phone number of CPI, which provides technical support. I contact CPI, they tell me to send it, I send it, they receive it on Friday, October 11. On October 24, I receive the following.
Dear customer,
Attached you can see the indicative cost of repair for your machine after diagnosing the problem.
We would like to inform you that the spare parts needed for the repair of your machine are not available for order from the manufacturer abroad.
We regret that we are unable to complete the repair.
For this reason, please collect your machine without any inspection and diagnosis cost.
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Full disappointment, I don’t know the legislation regarding spare parts, but I will look it up.
The summary is that Lenovo sold me a laptop with a manufacturing defect that manifested 6 months after the warranty expired, and this was due to the excessive care I showed; if I had banged it 1000 times, it would have broken earlier and I would have been within the warranty, and there are no spare parts available on the market!!!
####update####
Lenovo ultimately not only found spare parts for me but also considered the damage as "under warranty" even though the warranty, as I wrote above, expired 6 months ago, and they will fix it for me without charging me. It is currently being repaired. They pleasantly surprised me.
I received the following email:
Dear Georgios,
My name is Anthony. I am a Customer Care Case Manager with Lenovo, for the EMEA region.
The case regarding the repair of the below machine was just brought to my attention:
Serial Number: *********
Part Number: 82BH00JUPB
I have reviewed your case and, as a gesture of goodwill, we have approved an In Warranty repair exception. This allows our Service Center to use parts reserved exclusively for In Warranty devices to complete the repair of your machine. All the necessary parts will be available, if in stock, as if your device were still under the warranty period.
I hope this solution meets your needs. I have requested our Technical Support team to proceed with the coordination of the repair at our Service Center.