DJI Care Refresh protection provides comprehensive 12-month insurance for new DJI products, ensuring the device's safety during use.

In case of damage, you can obtain a new or non-worn device with a small fee.

Users with DJI Care Refresh protection are prioritized, with the waiting time for device replacement minimized. Users also enjoy VIP privileges when contacting technical support.

How it works:

• After purchasing the DJI Care Refresh card, activate the insurance within 48 hours of product activation.
• In case of damage, report the issue and send the model for repair.
• You will receive a repair estimate and can decide whether to proceed with repair or replacement with DJI Care Refresh.
• After choosing DJI Care Refresh, you will pay the corresponding fee and receive a new or non-worn product.

DJI Care Refresh Exceptions:

• Damage from lost or partially lost products.
• Theft or abandonment of the product.
• Damage from flying in unsuitable weather conditions.
• Parts and accessories not included.
• Deliberate loss of the drone.
• Damage to the casing that does not affect functionality.
• Damage from force majeure.
• Defects outside the validity period.
• Additional charges for upgrades or model modifications.
• Defects due to non-recommended modifications or incompatible accessories.