This book focuses on the analysis and application of modern methods and techniques, activities, and functions of the reception and customer service department of a hotel business.

The presentation and analysis of the topics are carried out with the help of examples and case studies from business reality, based on the author's experiences. Specifically, issues concerning:

• the functions of organization and management of the reception and customer service department
• human resource management
• room reservations
• arrival, stay, and departure procedures for customers
• customer account management
• provision of hospitality services for people with disabilities
• sales of hospitality services in the hotel
• hotel hygiene and safety.

This book is particularly useful for executives and entrepreneurs in the hotel industry and is a valuable tool in carrying out their work.

Moreover, it is an essential educational aid for undergraduate and postgraduate students in tourism-hotel studies, providing a comprehensive view of the operational issues and activities of the reception and customer service department of hotel businesses.