Reviews by our members

• 1

  6 out of 8 members found this review helpful

  GiwrgosNax82

  2024-08-20

  Purchased for a small tourist accommodation with 6 rooms. It worked for two weeks and then stopped collecting water and drying clothes. In August, we are forced to hang out the towels. Two Samsung technicians came, who diagnosed the problem, yet the Samsung representative refuses to replace it for us, only agreeing to take it for repair, while the technicians who came told us it needs replacement. Unacceptable service, the dryer is for throwing away. We paid 1400 euros and we don't have a dryer.

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• 5

  1 out of 1 members found this review helpful

  cpavlidispa

  2024-06-04

  Verified purchase

  Power consumption 1.3 to 1.7 Kwh, quiet. Beautiful and easy its wifi. Buy it without hesitation with closed eyes. I don't know how long it will last but it's definitely worth it. Let me say it again, quiet.

  Translated from Greek · Show original

  • Drying
  • Cleaning
  • Number of programs
  • Does it wrinkle the clothes?
  • Silent
  • Clothes fragrance
  • Value for money
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• 5

  11 out of 11 members found this review helpful

  Slaine

  2024-03-26

  Verified purchase

  Purchased 2/2024 for €1,390.

  We didn't have a dryer before, so we don't have a comparison measure; however, we are very satisfied, so much so that we wonder what we did all those years without one.

  Imagine that our washing machine broke down, and we got a 14 kg washing machine along with this specific dryer. By the time we figured out what to buy, ordered it, and it arrived, we had accumulated a lot of laundry. In the first few days, we were doing 5 loads of laundry a day, and from the moment a piece of clothing went into the washing machine, it was out warm, dry, and ready for the closet in no more than 3 hours.

  While in the past we had to wait for each load to dry and set up the drying rack in the air conditioning, with the dehumidifier, etc., now everything happens much faster.

  Obviously, these apply to all dryers, but let's look at the positives of this specific one:

  1) Huge drum!! To give you an idea, if you get a washing machine with X kg capacity, to have the same drum size in a dryer, you need at least 2 kg smaller capacity. This means you don't need to split a load into two batches, and being so spacious, it dries everything very well.

  2) Very nice for anyone interested in this aspect. The fact that it is not the classic white box helps it fit into other spaces more easily, besides the bathroom.

  3) It has a hose for connection to drainage (I don't think it's mentioned in the description).

  4) The water container is quite large, which means you don't have to worry about the program stopping because it filled up with water, and if you're away, you don't waste time emptying it, losing drying time.

  5) It has tinted glass, but with the internal light it has, you can see very well inside with the door closed.

  6) It has several programs as well as the ability to adjust them as you wish.

  7) Very good and easy application and connectivity with the mobile.

  8) Locking feature so that children can't tamper with it easily for you and it's difficult for them to unlock it.

  9) Handles on the sides for easier carrying. Be careful, it weighs 80 kg; you will need help (even better, a base).

  10) Compared to others we asked, it wrinkles clothes a bit, depending on the program you use.

  11) Minimal noise.

  12) Very easy filter cleaning.

  13) It came with the complete user manual, and we didn't need to download it from anywhere or contact the representative.

  14) Every time I contacted Samsung Greece for various devices/information in general, I was satisfied.

  15) Very easy to use.

  Negatives:
  So far, we haven't found any.

  Other comments:
  It takes up quite a bit of space (which is logical since it's 16 kg), so you should make sure before you get it that it can go up the stairs (otherwise, you'll need a crane), it fits through doors, and it will go where you want, given that it needs a little space around the device and shouldn't be pressed against the wall/other appliances, etc. It also emits a bit of heat, but that's something all dryers do; however, it's nothing bothersome.

  In general, dryers are more expensive compared to washing machines, and this specific one is definitely quite pricey. Someone could buy 2 dryers with 8-10 kg capacity each for the same money. But that would take up much more space. For us, it was an excellent choice, and we are very satisfied; we highly recommend it.

  P.S.: Many prefer a device that has both, meaning a washer-dryer combo. We do not recommend it because "double" appliances:

  1) usually do not have filters, which results in dirt and lint entering the machine more easily, causing it to break down more easily and collect mold more easily.

  2) fewer appliance options

  3) if one function breaks down, you lose the other

  4) from what we heard during our research on what to buy, they break down more often compared to separate appliances.

  Update: in July, a few months after the purchase, it suddenly stopped working, showing an indication that the water tank needed to be emptied. We checked the water tank and it was empty, we turned the appliance off and on again, the problem persisted, we changed the setting so that the water would drain through a hose and not into the internal tank, but the problem persisted.

  We called the service center, and within 2 working days they sent a technician, who, by blowing into the hose that drains the water outside the dryer, thought he had fixed it, while I emphasized that the problem occurred while we were using the drainage tank and not the hose. We let it run for a few minutes, it did not show any problem indication, and he left. As soon as he left, the same issues occurred again, so I called again, and ultimately we had to send it to them.

  We had to find a transport company ourselves (in our case, a crane was needed, thus more hassle and cost) and arrange both the shipment and the pickup.

  The total transport cost was covered by Samsung, as it is under warranty. The problem was fixed (some lint had entered a hose and needed cleaning), but they told us that, on the one hand, we need to clean all the filters daily, and on the other hand, we need to take the dryer for service/cleaning once a year to avoid problems in the future. The basic cleaning/service they told us costs 100-150 euros.

  We were obviously disappointed because:
  1) a new machine costing 1,400 € broke down
  2) the technician was unhelpful
  3) every year we will have to spend at least another 250 euros on a transport company for service, not to mention the service cost (another 100 euros at best)???
  4) the user manual from Samsung states that the filter in the drum should be cleaned every time (ours has 2 filters, and we obviously clean them with every use), while the filter at the bottom of the dryer needs cleaning every 50 uses (we cleaned it every 5-10 uses, now we have to do it every time)
  5) they called us from the service because supposedly, while they sent an email to Samsung reporting the problem, it never went through, and now someone needs to come to do it from home (it can be done through the dryer). And that they will pressure the headquarters, so if they can come immediately. (We are in another city due to vacation).
  6) the transporters were unacceptable, so I don't know if and how much the machine was stressed during transport.
  7) now the dryer does not seem to have such good assembly.

  I wonder if we should have bought one for half the price or a third and avoided all of the above, simply changing the appliance every few years.

  Translated from Greek · Show original

  • Drying
  • Cleaning
  • Number of programs
  • Does it wrinkle the clothes?
  • Silent
  • Durability
  • Clothes fragrance
  • Value for money
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• 5

  2 out of 2 members found this review helpful

  georgezografakis

  2023-11-16

  My experience with Samsung washing machines is very good, and I decided to have the dryer of the same brand and capacity (16kg). Personally, I find it very beautiful and it measured up during the selection process. It is quiet, stable, and has a hose that goes directly to the drain, so you don't need to empty the water container. It requires space due to its respectable dimensions, as well as appropriate doors for it to fit through. I have installed them on the balcony and have saved valuable space inside the bathroom. It is considered large for 4 people, but my experience tells me that it is better to have excess capacity rather than being on the edge. The application informs you about the drying stage and delays it if you are not at home... (trial use so far) I don't have an opinion on its performance yet because today I will use it for the first time... so I will come back. The only negative aspect is the price. Update: After several uses, I can say that it is an excellent device regardless of the brand. A garment that is unwashed is clean again in 3-4 hours! The clothes come out very fluffy and soft... When they come out of the dryer, 90% of them are folded and go straight into the closet... No ironing, hanging, or folding needed! The only thing it requires is cleaning the filter for lint after each use, which takes a few seconds! As for the pros, I will also mention the light that turns on inside when you open the door, which is very useful since the drum is huge and deep!

  Translated from Greek · Show original

  • Silent

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• 5

  2 out of 2 members found this review helpful

  Maria_Prentouli

  2023-07-12

  Verified purchase

  I recently bought it and I hope it continues to work as it does now. It is flawless, I use it for a tourist accommodation. With the mobile application, its use becomes even easier without wasting time.

  Translated from Greek · Show original

  • Drying
  • Cleaning
  • Number of programs
  • Does it wrinkle the clothes?
  • Silent
  • Durability
  • Clothes fragrance
  • Value for money
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  sevahh

  2022-05-17

  Verified purchase

  • Drying
  • Cleaning
  • Number of programs
  • Does it wrinkle the clothes?
  • Silent
  • Durability
  • Clothes fragrance
  • Value for money