I just got it yesterday, so I'm writing my initial impression without knowing how long it will last. Positives: the removable plates, the price, quick cooking in 1-2 minutes (once it's heated up), and easy cleaning - not that it had anything special - with a piece of kitchen paper. I tried one toast, it came out crispy on the outside, could have been better on the inside but okay, and the sandwich I grilled turned out satisfactory - not overly toasted because the cheese started melting, so I took it out without waiting for the light. Now for the negatives: the plates on the sides don't touch as well, so when you put in 2 toasts (NO, IT DOESN'T FIT 2 TOASTS COMFORTABLY AS IT CLAIMS, IT'S JUST ENOUGH) I suspect the cheese will spill inside with the resistance and outside of course! Also, no matter how hard I tried, I couldn't figure out how the smart cable wrapping works! As for the locking system on the handle, I give it a week at most before it breaks. The truth is, I prefer toasts made in a toaster that come out like toasted and don't get squashed, but for the others who want a simple toast/sandwich, it's fine, it's 20 euros, what do we expect.