I ordered this ash vacuum cleaner for the fireplace. When we opened the box two weeks later, we saw that a spare part was missing. They arranged everything back in the box and we asked for the same vacuum cleaner that includes the ash vacuum spare part. They came, picked up the box at least a month ago, and since then there has been no sign or sound. We have paid, we do not have a vacuum cleaner, and there is no refund either. Also, we do not even have any information.