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  11 out of 11 members found this review helpful

  Tsakouridis29

  2020-11-28

  This particular extender is top-notch and supports WiFi 6. As a company, Netgear should inform those interested in purchasing it that it is not supported in Greece (only support is available through chat/phone with technical support). I bought it from abroad and on the fourth day of use, it froze and only the power LED was lit. I contacted support, they tried to help me through some instructions and checks, but ultimately the extender remained stuck. It couldn't be fixed even with a reset. It remained permanently stuck on the power LED (only this LED had any indication). It was not recognized by mobile phones, computers, TVs, etc. Essentially, it was dead. Unfortunately, Netgear informed me that they couldn't replace it and I asked them to send me a copy of the conversations with the name of the responsible person via email, so that I could send it to the store where I purchased it in order to get a replacement. For anyone interested in buying it, they should know that there is no power on/off button. As soon as you plug it in, it turns on. To turn it off, you have to unplug it, as I did. Maybe I was unlucky with this particular product and someone else might not experience the same thing. In the end, I managed to get the big foreign store to replace it with a new one (by sending the problematic one back to them for free). Today is the 5th day that the new extender is working (now I constantly keep it plugged in and don't unplug it). Although I got it at a better price than here, I consider it expensive and the interested buyer should ask the store before purchasing if they will replace/repair it within the warranty, because Netgear (even if you declare it on their page with the s/n) does not support Greece and cannot send an RMA for replacement. They simply tell you to contact the store for replacement/repair.

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